MyHealth

We’re happy to help you with this! Scheduling an appointment is fairly easy. Follow these steps to set up a visit:

• Go to Find Care > Schedule an Appointment.

• Choose the provider or appointment type you want and select an appointment time that works for you.

Currently, appointments can only be scheduled with the Primary Care Provider or a provider the patient has previously seen.

Parents, legal guardians, healthcare representatives, and foster parents can submit a request for proxy access to a patient’s MyHealth account. If a patient is 14 years or older, they have the right to privacy for their own account and must approve the request for another party to review their records.

A proxy can see the patient’s medical records, immunizations, and test results. They can also message their care team and schedule appointments for them.

Please complete our MyHealth Proxy Form (available in English or Spanish).

It’s important to note that proxy access to a patient’s MyHealth account is automatically disabled on two occasions:

• The patient’s 14th birthday. Oregon law gives teens the right to privacy over their health information once they turn 14. Proxy access can be re-enabled with the patient’s consent.

• The patient’s 18th birthday. Adults have the right to privacy over their health information. Proxy access can be re-enabled with their consent.

To re-enable proxy access, complete the request form, or if you have additional questions, please call one of our locations or complete our online form.

No worries! Simply do the following:

• Login to MyHealth

• Go to My Record > Visits.

• Select the appointment you want to cancel or reschedule from the “Upcoming Visits” list.

  • If you want to cancel the appointment, click Cancel appointment, enter any comments, and click Confirm cancellation.

  • If you want to reschedule the appointment, click Reschedule appointment and select a new appointment time that works for you.

If you are unable to cancel or reschedule the appointment, please contact one of our locations for further support.

Please complete our Release of Health Information form.

If you have any questions regarding completing the form, please contact one of our locations or fill out our online form.

To review the insurance information we have on file, go to Insurance > Insurance Summary. On that page, you can update the patient’s coverage, replace insurance card photos, remove coverage, or add new coverage.